Here are a few important notes that may help you understand the Walmart online grocery service process. Some customers ask about pricing; here is a bit of information that may help to clear up the confusion. Pricing for online grocery pickup and delivery items may vary between stores, and note that the prices you see online may not match all stores. Prices range from state to state each determined by regional location. If an item price changes between the time you place your order and the day the order is processed, for pickup/delivery you will be charged the lower price. Keep this in mind if you decide to place an order while on vacation.

Another concern involves the picking and substitution process of online ordering. Once an online order is placed, the shopping process starts with a trained Walmart employee who picks and packs your order. During this stage, if you agree to product substitutions and a grocery item you choose isn’t available, a replacement will be picked according to corporate recommended choices. Understand just as any business Walmart has a substitution policy which employees follow.

Please keep in mind if there is an item that you are very brand-partial to, and do not want a substitute, please uncheck the substitute option next to it. If you have “dietary restriction,” then do not allow substitutions for the items on your order. As Walmart associates picking your order has to adhere to the corporate standards to select a sub-item.

The best solution to the substitution dilemma is to decide per order basis which items you are comfortable with as replacements. If not I suggest you click no substitutions for all. There is also an instruction section where you can provide information to the Walmart Staff.

Maddocks Delivery Services LLC news blogs, notes, and more come from online web sources. Information in this post is rewritten and quoted from “Walmart free grocery pickup: 7 things to know before your first order” Web blog post. https://clark.com/shopping-retail/walmart-free-grocery-pickup-review/, Clark Howard Inc. 29 July 2019. Web. 20 May 2019.